The Future of AI and Automation in Financial Services

Courtney Kidd Chubb, Manager, Deloitte; Denizhan Uykur, Strategy Consultant, Deloitte; Mukul Ahuja, Deloitte

The rapid adoption of artificial intelligence (AI) in financial markets has triggered an unprecedented degree of uncertainty concerning the future-state operating models of financial institutions, the competitive dynamics of financial markets, and the supervisory requirements of the financial system as a whole. Successfully managing this transformation will require nuanced foresight on the part of financial executives, regulators, and policymakers alike. In spite of this, the dialogue concerning AI in financial services remains vague and unstructured, prone to either overlook or exaggerate the risks and opportunities that this technology holds for us today.

Over the past 8 months, the World Economic Forum, in collaboration with Deloitte, has set out on an extensive research effort to provide a clear framework for assessing the opportunities, implications, and risk of AI in financial services. Join project leads Courtney Kidd and Denizhan Uykur as they dive into some of their initial findings, as well as elaborate on implications for the insurance industry.

Turning CPAs into Cyborgs with AI

John Colthart, Mindbridge Analytics Inc.

AI is here, it's not a future stay but a current state. CPAs are not going to get replaced but how they integrate AI will impact their lives, corporations and those of their teams. As busy business professionals the impact of AI can be big or small; but the real choice is how quickly you can adopt and change, not how much. This session is to go through trends affecting CPAs, Controllers, auditors and organizations within the CFOs office. Key take aways include; a good sense of how you can start, which areas will help you increase capacity, and at the same time move from 'compliance to value' for your organization.

Technology Trends to Further Disrupt the Insurance Landscape in 2018

Andrew Lo, President & CEO, Kanetix Ltd.

The insurance industry underwent a digital transformation in 2017 and it’s expected that 2018 will push the envelope even further. The year ahead will be an exciting time to be in the insurance space, especially when you consider: IoT (Internet of Things) will become an important asset in everyday homes; artificial intelligence will continue to be omnipresent; governance around avant-garde technologies like drones and self-driving vehicles will be explored; a surge of applications using augmented reality will be available to everyday consumers; and, ground breaking ideas will continue to rise from start-ups.

Data Management from 20,000 Feet: Taking Control of Your Investment Data with Cloud Computing Technology

Thomas Marlatt, Global Insurance Solutions (UKI, EU, Canada), Clearwater Analytics

What does it mean to have control of your investment data? Does your team have to manually aggregate custody and trading data, and then reconcile it? Do you create reports, transfer data between software, or rely on in-house systems to accommodate for gaps in your infrastructure? Do these processes give your team a sense of confidence over the accuracy of your data, or are you consistently questioning whether your numbers are correct?

Most importantly, do you have the resources to do in-depth data analysis or the time to think about long-term strategies?

During this session, we will discuss what it means to have control of your data and how it relates to the application of digital technologies. Leading investment experts will explore the evolution of technology in the insurance space and the advantages of using web-based tools for data automation. You’ll learn best practices in data management and how to optimize control through data accuracy, integration of systems, servicing, scalability, and more.

Learning Objectives:
• Learn best practices in data management and moving to digital platforms
• Understand how cloud computing infrastructure is used by insurers for data management
• Learn best practices for integrating systems with the cloud

Courtney Kidd Chubb
Manager, Deloitte

Courtney is a Manager in Deloitte’s Human Capital Change practice. She focuses on accelerating team performance and change management through tailored deployment programs across the Financial Services Industry, within Canada and across the United States. Courtney is currently a secondee with the World Economic Forum to support the completion of an upcoming report on the Future of AI & Automation in Financial Services.

Denizhan Uykur
Strategy Consultant, Deloitte

Denizhan is a strategy consultant with Monitor Deloitte in Toronto. He focuses on financial services strategy and transformation initiatives, in particular how incumbents and new entrants can use emerging technologies to enable new and innovative modes of competition. He is currently a secondee with the World Economic Forum, focused on the Future of AI and Automation in Financial Services.

John Colthart
Vice President, Growth, MindBridge Analytics Inc.

John has made clients successful in every major market worldwide during his 17-year career in technology leading world class sales and professional services organizations. This started after his departure as a corporate finance and accounting practitioner in 2000 so he could grow a startup to +425 employees and exit to IBM with a role of VP Sales Operations in 2010.

During his stay at IBM, John held global roles running sales enablement, offering management and design all within the IBM Analytics division. He strives to lead clients to effectively use analytics to change the course of their business.

John is leading the growth team at MindBridge Analytics Inc. and is responsible for the whole customer lifecycle journey from lead generation to customer advocacy. John was recently recognized as 'Canada's Top Social Influencers in Finance, Innovation and Risk' by Thomson Reuters. John is passionate about mentoring upcoming leaders and is an avid golfer.

Andrew Lo
President & CEO, Kanetix Ltd.

As President & CEO, Andrew Lo leads all digital innovation and operations for Kanetix Ltd., Canada’s largest digital customer acquisition platform for insurance and financial services. He is also a Business Strategy Advisor for Ryerson University’s DMZ helping to develop digital entrepreneurs and startup companies at the #1 University Incubator in the world.
Andrew has 25 years of experience as a business, technology and digital leader for FinTech companies such as Filogix and D+H (now Finastra), and has developed organizations from startups into industry shaping ventures.

Thomas Marlatt
Global Insurance Solutions (UKI, EU, Canada), Clearwater Analytics

Tom Marlatt has been with Clearwater since 2011. He specializes in helping global insurers maximize the efficiency of their investment accounting and reporting processes by solving challenges associated with integration, reporting,
and accounting. He provides expert insights into the world of investment accounting, best practices, and industry updates and changes. Tom often facilitates collaboration between investment accounting teams and key stakeholders, finding portfolio management solutions that apply for all teams involved in the investment accounting process.

Tom has a bachelor’s in accountancy from Boise State University.